Several conditions can produce the same observation. An on-site assessment should test plausible causes and document limitations before a repair is selected.
Can I keep using the fireplace or appliance?
Odor is not a substitute for a carbon-monoxide alarm. CO has no smell. Respond to any alarm or illness as an emergency.
What should I photograph or record?
Whether the odor changes with rain, heat or exhaust-fan use Where it is strongest and whether the damper is open or closed Last inspection, sweeping or water-entry event Any falling debris, staining or animal sounds
What type of company should I contact?
Look for a company with relevant experience in creosote removal and your appliance type. Confirm services, qualifications and current insurance directly.