A connected homeowner workflow
From “something is wrong” to a documented next step
The Decision Trail joins our problem navigator, service-request builder, company directory and maintenance passport into one reusable research process.
The Chimney Decision Trail
One connected path from symptom to service record
Use the four tools in order or enter at the stage you need. Completion measures organization only; it is not an inspection, safety rating or contractor endorsement.
- 01
Record the concern
Write what happened, when it happened and which appliance was involved. Do not recreate a dangerous symptom.
Use the problem navigator → - 02
Define the service question
Turn the symptom, system and desired outcome into one brief that every contractor receives.
Build the service brief → - 03
Build and verify a shortlist
Compare service fit and recorded facts, then confirm identity, insurance and credentials directly.
Search company records → - 04
Close the evidence loop
Keep the report, limitations, authorized work and unresolved next action together.
Open the Chimney Passport →
Your progress is not saved until you choose Save in this browser. Avoid storing private personal details on a shared device.
Need background first? Read the homeowner guides, learn the chimney vocabulary, or review official safety resources.